Verifying appointment with the patient that they are coming at the time stated, they are clear on why they are coming, how long they will be at the office, and what is to be accomplished.
Verify all appointments two days ahead. That gives the patient the opportunity to call back by the next day at noon.
“This is (name) at Dr.__________’s office. I was calling to let you know we look forward to seeing you (date) at (time). We will be (procedure) and you will be here for (how much time). Is there anything else we can do for you or do you have any questions about your appointment?”
Create value for them to keep their appointment.
If left on voice mail. This is (name) at Dr. __________s office. I was calling to let you know we look forward to seeing you on (date) at (time). We will be (procedure) and you will be here for (how much time), Please call us by noon tomorrow so that we can continue to hold this appointment time for you.
If the patient does not call by noon the next day “This is (name) at Dr. _________’s office. We were hoping to hear from you by noon today to confirm your appointment for tomorrow. I will have to assume that you are unable to keep this appointment and will make it available to other patients. If you are planning on keeping this appointment, please call us as soon as possible. If you are unable to keep this appointment, please call so that we may find a time that is more convenient for you.