Verifying Appointments

Verifying appointment with the patient that they are coming at the time stated, they are clear on why they are coming, how long they will be at the office, and what is to be accomplished.

Verify all appointments two days ahead.  That gives the patient the opportunity to call back by the next day at noon.

“This is (name) at Dr.__________’s office.  I was calling to let you know we look forward to seeing you (date) at (time).  We will be (procedure) and you will be here for (how much time).  Is there anything else we can do for you or do you have any questions about your appointment?”

Create value for them to keep their appointment.

If left on voice mail. This is (name) at Dr. __________s office.  I was calling to let you know we look forward to seeing you on (date) at (time).  We will be (procedure) and you will be here for (how much time), Please call us by noon tomorrow so that we can continue to hold this appointment time for you.

If the patient does not call by noon the next day “This is (name) at Dr. _________’s office.  We were hoping to hear from you by noon today to confirm your appointment for tomorrow. I will have to assume that you are unable to keep this appointment and will make it available to other patients. If you are planning on keeping this appointment, please call us as soon as possible.  If you are unable to keep this appointment, please call so that we may find a time that is more convenient for you.


Xylitol in your Practice

There is a considerable amount of evidence that the use of gum or candy with Xylitol prevents dental caries in the permanent teeth when used several times daily and the effectiveness varied between 30% and 60% when compared to controls without the gum use According the NIH Consensus Statement on the Diagnosis and Management of Dental Caries the evidence for Xylitol is strong as the primary prevention of dental caries. The preventive effect of Xylitol seems to derive from the remineralization of decalcified surfaces of teeth, replacement of fermentable dietary sugars and reduction of the amount of dental plaque or the amount of mutans streptococci in plaque and saliva (Trahan 1995).

The most significant effect demonstrated so far in caries reduction is its ability to reduce the growth and acid production of mutans streptococci the primary bacteria responsible for caries. Growth retardation of mutans streptococci is thought to result from an energy-spending “futile Xylitol cycle” and impaired glucose uptake and metabolism

With regard to plaque, several studies have shown Xylitol to reduce the amount, adhesiveness and acidogenic potential of it. Xylitol has the ability to reduce the number of mutans streptococci in plaque and loosen the plaque and mutans streptococci binding to the tooth surfaces Caries prevention seeks to prevent the onset of carious lesions, arrest progression and even to repair them. Prevention can be successfully carried out both by eliminating contributory factors of caries and by improving the resistance of teeth to caries attacks.

Basic intro to DSLR photography

I want to share with you a basic intro to DSLR photography. If you have a DSLR camera and are nervous to take it out of auto mode, a quick tutorial is all you need to have the confidence to have control over you images. You may have heard words like Aperture, ISO, and Shutter Speed and wondered just how on earth they come together to give you a better photo. Once you understand what some people call the “Exposure Triangle” there is no photography situation you can’t handle.  This brief introduction on what each part of the exposure triangle means and how they affect your photos can make the difference between your images turning out too bright, too dark, too blurry or being AMAZING.  This guide will show you how to get the most out of your DSLR camera and give you confidence to take it out of auto mode in no time!

All DSLR cameras have auto settings that allow the user to take better images without knowing every aspect of the camera’s operation.  These settings are fully Auto, Program mode, Aperture Priority mode and Shutter Priority.  On a Canon, the settings are a Green Square, AV, P. or TV. On a Nikon, this are green Auto, A, P or S.

Our goal for this tutorial is to take each of you from the fully Auto mode to be able to use Manual mode with confidence. By learning each of the auto modes, you will slowly gain the confidence to take images in the fully Manual mode in no time.

  1. Program Mode

When you are shooting in Auto mode your camera makes just about all the decisions for you. You are the one that frames the shot, but you don’t have to think about exposure or whether the flash will fire or not. The camera handles everything for you. Almost always the pictures turn out good, even if the results are a little less than artistic. When you are using Program mode you allow the camera to make some decisions for you, but this also puts four things in your control: the flash, ISO value, exposure compensation and the white balance. For the sake of or tutorial, we will not talk about white balance. We will however talk about ISO and exposure compensation in more detail later.

Program mode allows you to start to add some elements of control into the images you take. The aperture size and shutter speed controls how much light enters the camera. In Program mode the camera controls these two for you. By having control of the ISO, white balance, and exposure compensation you can capture an image without the use of an on camera flash or an off camera flash. When you want to capture an image fast without creative elements or flash, Program mode will almost always give you an image that is more than average.

Note: Key elements you to control in Program mode. 1. Flash 2. ISO 3. Exposure Compensation 4. White Balance

  1. Aperture Priority

Aperture priority mode is the automatic setting on your camera that allows you take control of the aperture and the 4 things you controlled in Program mode. It is exactly like shooting in Program mode and adding control of the aperture. The shutter speed is controlled by the camera. This adds another level of creativity to the images you can capture beyond Program mode.

The aperture is the opening size of the shutter. When the camera is set to a low aperture, the camera lets in more light, allowing you to capture pictures in situations where there is not much light (like indoors and at night).

A low aperture will also give you a shallow depth of field. You know, the photos where one thing is in focus and the background is blurred?

UnderstandingTypes of Staining


As patients continue to request more whitening treatment options, dental practices are beginning to expand the whitening services and products they offer their patients. This aspect of dentistry can not only increase practice profitability, but it can also draw more patients into the practice. It is the responsibility of each member of the dental team to educate and inform their patients and themselves about the best whitening options available. With a range of information about tooth discolorations, whitening treatments, and whitening products, confusion is common among dental professionals. Thus, as dental team members, it is important for us to become knowledgeable and skilled at diagnosing stains, identifying ideal candidates, determining appropriate treatment options, and talking with our patients throughout the process.



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